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1.1 Is it necessary to register to buy at ColorMadrid?

Yes, you must register. And it will record the account number, which is convenient for later log-in and order status inquiries and tracking.

1.2 Is the payment process secure?

Orders are processed through a secure 128-bit SSL (Secure Socket Layer) gateway. All your payment information is confidential and will be sent through a totally secure connection.

1.3 How can you check the availability of a product?

The products we offer and their stock can be found on our website. The availability of each product will be displayed on the page. If the product you want to buy is not available on our website or the size you want is not available, it is because the product is not in stock at that time. Therefore, once it is in stock, it will be immediately available on our website. If you are eager to place a purchase order, you can choose other products as it will take time to supply them again and it is unclear how long it will take.

1.4 How do discounts work?

The promotion or discounts are occasional actions that ColorMadrid offers to its customers to highlight discounts on their products. Promotions end at the end of the duration advertised by ColorMadrid or when supplies last. The conditions of each promotion may vary and will be determined or when stocks last. The conditions of each promotion may vary and will be determined by them.

1.5 How are my purchased items shipped?

We offer very fast and safe delivery to send all packages, shipping only takes 20 to 30 business days. No matter where you are, we can ship to most countries in the world.

1.6 How can I know my suitable size?

You can find the Size Guide next to each product (Computer), or click the Size Chart under the page (Computer, mobile).

(Notes: This size chart is used for a reference. The sizes of our products are manual measurement, there is a difference between 1-3 cm. It is recommended that you choose the sizes according to weights and heights. If you have chubby, You can choose one size larger. If you are slim, you can choose one size smaller.)

1.7 Distribution and Delivery

1. Products that you purchase on this website will be delivered in accordance with the delivery address you specified on this website. You must clearly and accurately complete your delivery address, contact person, and contact information. You know and confirm that the products you buy should only be accepted by the contact who entered to receive the products after identity verification because the contact changes The loss caused by the person or related delivery information will be borne by you.

2. This website will not be responsible for late delivery or non-delivery due to the following circumstances:

(1) The customer provides incorrect information and an incomplete address;

(2) Delivery of the goods is unsigned or refused, resulting in the cost and related consequences of the repeated distribution.

(3) The user's order quantity exceeds the existing inventory and the time period required for the scheduled inventory;

(4) Force majeure, such as natural disasters, inclement weather, martial law of traffic and other governmental and judicial bodies, decisions or orders, accidents, amendments to laws and policies, etc.

1.8 I have a problem with my order item after receiving the package. How can I do?

Contact us within 7 days of receiving the package, we will serve you the best solution for your corresponding situation. If the products have quality problems, please provide relevant photos in as much detail as possible. If it is a size problem, please provide some photos measured with a tape measure.

1.9 I have placed an order and I have not received a confirmation.

Once your order is placed, we will send you the confirmation by email. If you don't receive it, please check your spam inbox, as sometimes you may receive it directly there. If you want, you can write to us by mail.

2.0 You are very interested in our products and do not know how to buy and pay.

Click on the following link: Payment Method

2.1 Method of sale of soccer jerseys:

Kids soccer jerseys: sold as a kit (shirt + shorts), when you want to buy socks, you need to add additional options (they are charged separately).

Adults soccer jerseys: sold as one piece, without shorts or socks. When you want to buy shorts and socks, you need to add additional options (charged separately).

2.2 Are the team logos embroidered or printed?

The team logos of our soccer jerseys are the same as the originals. If the original is embroidered, we are embroidered. If the original is printed, we are printed. The logos of our boy's soccer jerseys are all embroidered.